Return & Refund Policy

At G-DRONIQ, your satisfaction is our top priority. We take pride in the quality of our products and want you to shop with confidence. If you’re not completely happy with your purchase, we’re committed to making things right.

Return Eligibility

  • You may return most new and unused items within 7–10 days of delivery.
  • Products must be in their original condition, unused, unassembled, and returned in the original packaging with all manuals, accessories, and parts.
  • Proof of purchase (invoice or receipt) is required for all returns.
  • Items received as damaged or defective must be reported within 48 hours of delivery.

Limited Return Items

  • Products damaged due to improper use, negligence, or accidental damage.
  • Items without original packaging or missing components.
  • Products purchased under clearance, promotional offers, or marked as “Final Sale".

 Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original method of payment.
  •  Shipping, handling, or COD charges (if applicable) are non-refundable.
  •  For delayed refunds, check with your bank or payment provider as processing times may vary.

Exchanges

  •  We only replace items that are defective, damaged during shipping, or incorrect.
  • To request an exchange, contact us within 48 hours of delivery.
  • Exchange shipping costs for non-defective items may be borne by the customer.

Cancellations

  • Orders can be cancelled within 24 hours of placement if they haven’t been shipped yet.
  • Once dispatched, the order will be subject to the standard return process. 

 Warranty Claims 

  • Some products may include a limited manufacturer’s warranty. Please retain your purchase invoice as proof for warranty claims.
  • Warranty coverage applies only to manufacturing defects and not to damage caused by misuse or accidents. 

 How to Start a Return or Refund

  • Email: info@gdroniq.com
  • Call: +91 97233 00724
  • Include your order number, product details, and reason for return or refund. Our support team will guide you through the process and provide the correct return shipping address.

 Important Notes

  • Returns sent without prior authorization may not be accepted.
  • G-DRONIQ reserves the right to refuse returns that do not meet our policy conditions.
  • We recommend using a trackable shipping service for your return to ensure it reaches us safely.

Customer Support 

  • If you have any questions or need help with your return, our support team is always ready to assist. We aim to make your experience smooth and hassle-free.
  • Email: info@gdroniq.com
  • Phone: +91 97233 00724